Return and Replacement Policy
At Airflex, we strive to provide the best possible shopping experience for our customers and ensure your complete satisfaction with our products. If you are unsatisfied with your purchase for any reason, you can take advantage of our replacement and return policy under the following conditions:
1. Return Policy
You can request a product return within 7 days of receiving your order, provided the following conditions are met:
- ✔️ The product must be unused and in its original packaging.
- ✔️ The customer is responsible for shipping and return fees unless the product is damaged or has a manufacturing defect.
- ✔️ The refund will be issued using the original payment method within 7 business days of receiving the returned product.
📩 To request a return, please contact us via:
[Email / Customer Service Number]
2. Replacement Policy
If you receive a damaged product or an incorrect item, you can request a replacement within 7 days of receiving the order, under the following conditions:
- ✔️ Provide clear photos of the damaged product or incorrect item.
- ✔️ The product must be unused and in its original condition.
- ✔️ The replacement product will be shipped free of charge if the error is on our part.
3. Non-Returnable or Non-Replaceable Products
- ❌ Opened or used products for reasons related to hygiene and health.
- ❌ Orders that exceed the specified return period (7 days).
- ❌ Products purchased with discounts or special offers (unless there is a manufacturing defect).
4. How to Submit a Return or Replacement Request
1️⃣ Contact us via:
[Phone Number / Email / Contact Form on the Website].
2️⃣ Provide order details and photos of the product (if necessary).
3️⃣ We will review your request and provide you with shipping details to return the product.
4️⃣ Once the product is received and inspected, we will process the refund or ship the replacement product.
